Cancellation, Refund, and Returns Policy

At Khair Nutri Foods, we strive to ensure your satisfaction with every purchase. We understand that there might be occasions when you need to cancel an order, seek a refund, or return a product. Please review our policy below:

Cancellation Policy:

  1. Orders can be canceled within 24 hours of placing the order by sending an email to Khairnutrifoods@gmail.com with the subject line “Order Cancellation – [Order Number].”
  2. Any cancellation request after 24 hours may not be accommodated due to order processing.

Refund Policy:

  1. Refunds will be issued in the following circumstances:
    • If the cancellation is made within the stipulated time frame.
    • In case of damaged or defective products upon delivery.
  2. Refunds will be processed within 7-10 business days after the approval of the refund request.
  3. The refund will be issued using the same payment method used during the purchase.

Returns Policy:

  1. Returns are accepted for products:
    • Damaged during transit.
    • Found defective upon delivery.
  2. To initiate a return, please contact us at Khairnutrifoods@gmail.com within 48 hours of receiving the product.
  3. Products should be returned in their original packaging with all tags intact.
  4. Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund or replacement.

Non-returnable items:

Certain items such as perishable goods, personalized items, and gift cards are non-returnable.

Contact Information:

For any queries, cancellations, or return requests, please email us at Khairnutrifoods@gmail.com. Ensure to include your order number and relevant details for a prompt response.

Note:

This policy is subject to change without prior notice. Please refer to our website or contact us for the most updated information.

Thank you for choosing Khair Nutri Foods. Your satisfaction is our priority.